This policy applies to purchases you make from LEAFFYHUB PTY LTD (trading as RUMELA, registration number 2026/633346/07), including Annual Financial Statement packs, rumii AI credit packs and any paid plan or add-on offered inside RUMELA. It does not apply to invoices you issue to your own clients using the platform.
1. 30-day money-back guarantee
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you may request a full refund within 30 days of the date of your order. This applies to one-off purchases (such as document packs and AI credit packs) and to the most recent payment on a recurring plan.
2. How to request a refund
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles all billing enquiries and returns.
To request a refund:
- Visit paddle.net and look up your order using the email address you used at checkout, or
- Email us at support@rumela.co.za with your order reference and we will arrange it with Paddle on your behalf.
Approved refunds are returned to the original payment method. Your bank or card issuer may take a further few business days to reflect the funds.
3. Cancelling a recurring plan
You can cancel a recurring plan at any time from the billing area in the app or through Paddle. Cancellation stops future renewals; you keep access until the end of the period you have already paid for. Payment, billing and cancellation mechanics are governed by Paddle's Buyer Terms.
4. Transaction and collection fees
Success fees charged on payments you collect from your own clients are deducted at the time the payment is processed. Where a collection is reversed or refunded to your client, the associated fee is refunded to you as well. If you believe a fee was charged in error, contact us within 30 days and we will investigate and correct it.
5. Contact
LEAFFYHUB PTY LTD, 17 Gladstone Road, Kingsburgh, KwaZulu-Natal, 4125, Republic of South Africa. support@rumela.co.za