This policy applies to purchases you make from RUMELA TECHNOLOGIES PROPRIETARY LIMITED. Currently, the only paid product we sell directly is the Annual Financial Statement (AFS) pack. This policy does not apply to invoices you issue to your own clients using the platform.
1. 30-day money-back guarantee
We offer a 30-day money-back guarantee on AFS pack purchases. If you are not satisfied or you have not yet accessed or downloaded the pack, you may request a full refund within 30 days of the date of your order.
2. Digital products and AFS packs
AFS packs are delivered as immediately accessible files. Because they cannot be returned once accessed, we do not issue refunds for downloaded AFS packs where the content has been made available, unless the file is defective, incomplete or the wrong order was delivered.
If you experience a technical fault, receive an incomplete file or believe you received the wrong pack, contact us within 30 days and we will either correct the issue or refund the order at our discretion.
3. How to request a refund
AFS pack purchases are processed by iKhokha on our iKhokha merchant account. To request a refund, email us at support@rumela.co.za with your order reference and the reason for the refund. We will review the request and, if approved, arrange the refund through iKhokha to your original payment method. Your bank or card issuer may take a further few business days to reflect the funds.
4. Transaction and collection fees
Success fees are earned by RUMELA only when a client card payment is recorded against a RUMELA invoice. The fee is remitted to RUMELA by our payment partner iKhokha out of the 3.7% it deducts from the card payment; RUMELA does not process, acquire or settle the payment itself. Where a collection is reversed or refunded to your client, the associated success fee is refunded or credited as well. If you believe a fee was charged in error, contact us within 30 days and we will investigate and correct it.
5. Contact
RUMELA TECHNOLOGIES PROPRIETARY LIMITED. support@rumela.co.za